Customer Services

St. Clair Medical Centre is a pleasant environment and a happy frame of mind contributes towards a patient’s speedy recovery.  Both the medical nursing care and the non-medical care strive to surpass your expectations.  Our Customer Service Senior Supervisor ensures that all the customer services flow from admission to discharge.   You can call the Customer Service Senior Supervisor directly at Ext. 202.

Admission

Going to hospital can be a rather daunting prospect for some. It needn’t be. In keeping with our goal of providing superior quality medical care, we also wish to make your stay with us as stress-free and comfortable as possible. Here are a few tips on what to expect and what to do to make your stay that much easier.

The Day before your admission

To completely familiarize yourself with hospital procedures, prior to the day of your admission, we invite you to meet with an Admission Officer who will explain all you need to know agree with you on a fixed date for your hospitalization, explain the financial issues.  To pre-register yourself online click here.  Please indicate your doctor’s name.

At the Time of Your Admission

The admission process itself is quite simple. Upon arrival, go straight to the Main Reception Desk in the lobby to check-in. (please remember to bring your referral You will be required to make an initial deposit.  All the relevant details of your hospitalization will be on file (having been forwarded from the pre-admission meeting). An attendant will then accompany you to the ward and introduce you to your nurse. Your nurse will then take you to your assigned room and help you to settle in.

If you wish to change your room choice during your stay, please inform the Ward Secretary, who will look to your request. Rooms are subject to availability.

Some patients may require isolation in a single room for medical reasons; if so, this will incur an additional charge which will be explained to you at the time.