Financial Information

St. Clair Medical Centre has recently invested in a new hospital information system which has also improved our billing system.  Therefore our patients no longer have to wait to receive a final bill.  Final bills can be access immediately after discharge.  The standard procedures of St. Clair Medical Centre are outlined below.

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Daily Room Charge

If your hospitalization is not part of a surgical package, daily room fees will apply. These fees include: 24-hour nursing care, 3 meals per day, in-room amenities (cable TV, nurse call system, en-suite bathroom, etc) and a selection of standard consumables (needles, syringes, compresses etc).

Doctors’ Fees

The Doctors fees are not included in Medcorp’s billing as they are consultants and are independent of the institution.  You will receive a separate bill from the treating physician and for surgical procedures you will also receive a bill from the anaesthetist.

Other Charges for Medical, Paediatric, ICU, IMCU Patients

All investigations, medications, intravenous infusions, blood transfusions, selected consumables and specialist consultations will be charged to your bill.

Isolation

If you should require isolation for medical reasons, such isolation will incur an additional charge, as it requires extra materials and staff (except where isolation is included as part of a package). You will be provided with all information regarding these extra costs to your bill.

Other Charges Not Included in Maternity or Surgical Packages

• Daily room charge and daily doctor’s fees for additional nights and charges for intensive care beyond the number of nights specified in the package, and, charges for upgrade to single, VIP room or Suite.
• Additional investigations (i.e. biology, radiology, anatomo-pathology) and additional treatments (such as, non-prophylactic antibiotics) or medical procedures not specified in package
• Charges for blood transfusions, cross matching platelets and additional or incidental procedures
• Physician care not related to the procedure specified in the package (specialist consultations )
• Additional medical services relating to newborns: investigations, medical procedures, medications etc.
• Medications and consumables, which are not defined in the package description, or to taken home after discharge
• Dressings, treatments and investigations prescribed after discharge, including those prescribed during the complimentary post-operative consultation.

The Final Bill

A final bill will be provided by the Billing department within one hour or less from the time the doctors’ discharged order is communicated to the Billing department. St. Clair Medical Centre now provides a summarized bill equivalent to industry standards. Unfortunately our system can no longer provide itemized invoices. Request for an itemized invoice may take up to 3 months to be completed.

You may contact our Billing Supervisor at extension 294 or our Customer Service Supervisor at extension 202, the Ward Secretary on your ward or the Main Cashier on the Ground Floor; they will be happy to help you during working hours (Monday – Friday 7:00-19:00 hours / Saturday 7:00-15:00 hours). During off hours, please go to the Accident & Emergency Department Cashier.