Financial Information

St. Clair Medical Centre has recently invested in a new hospital information system which has also improved our billing system.  Therefore our patients no longer have to wait to receive a final bill.  Final bills can be access immediately after discharge.  The standard procedures of St. Clair Medical Centre are outlined below.

 

Deposit

In order to cover your expenses, we require you to make a deposit upon admission. The Admission Officer will inform you of the amount on the day of you pre-admission meeting. This deposit must be submitted the day of admission.

 

During your stay, if your account exceeds the initial deposit, you will be requested to pay the difference between the initial deposit and the current charges, as well as make a second deposit. If your charges exceed the amount deposited, please be informed that a member of the Finance Department will contact you to request another installment.

 

For any information regarding the deposit, please contact before your hospitalization the Admissions Officer, at extensions 202, 228 or 232 between 8:30 –4:30 hours, Monday through Friday, or during your hospitalisation, the Customer Relations Officer at extension 226.
Daily Room Charge

 

If your hospitalization is not part of a surgical package, daily room fees will apply. These fees include: 24-hour nursing care, 3 meals per day, in-room amenities (cable TV, nurse call system, en-suite bathroom, etc) and a selection of standard consumables (needles, syringes, compresses etc).

 

Doctors’ Fees

The Doctors fees are not included in Medcorp’s billing as they are consultants and are affiliated with the institution.  You will receive a separate bill form the treating physician and for surgical procedures you will also receive an anateligoist bill.

 

Other Charges for Medical, Paediatric, ICU, IMCU Patients

All investigations, medications, intravenous infusions, blood transfusions, selected consumables and specialist consultations will be charged to your bill.

 

Isolation

If you should require isolation for medical reasons, such isolation will incur an additional charge, as it requires extra materials and staff (except where isolation is included as part of a package). You will be provided with all information regarding these extra costs to your bill.

 

Other Charges Not Included in Maternity or Surgical Packages

  • Daily room charge and daily doctor’s fees for additional nights and charges for intensive care beyond the number of nights specified in the package, and, charges for upgrade to single, VIP room or Suite.
  • Additional investigations (i.e. biology, radiology, anatomo-pathology) and additional treatments (such as, non-prophylactic antibiotics) or medical procedures not specified in package
  • Charges for blood transfusions, cross matching platelets and additional or incidental procedures
  • Physician care not related to the procedure specified in the package (specialist consultations )
  • Additional medical services relating to newborns: investigations, medical procedures, medications etc.
  • Medications and consumables, which are not defined in the package description, or to taken home after discharge
  • Dressings, treatments and investigations prescribed after discharge, including those prescribed during the complimentary post-operative consultation.

 

The Final Bill

If you have any queries about your bill, or would like an itemized list of your charges, you can contact our Billing Supervisor at extension 294 or the Customer Service Senior Supervisor at Extension 202, the Ward Secretary in your ward or the Main Cashier on the Ground Floor; they will be happy to help you during working hours (Monday – Friday 7:00-19:00 hours / Saturday 7:00-15:00 hours). During off hours, please go to the Accident & Emergency Department Cashier.